Privacy Policy

1. Introduction

Exgochat (operated by Expontmind LLC) is an AI-powered chatbot platform that provides automated customer support for businesses through Facebook Messenger and Instagram Direct Messages. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

3. How We Use Your Information

We use the collected information to:

• Provide AI Chatbot Services: Receive customer messages, generate AI responses, and send replies through Messenger and Instagram
• Display Connected Accounts: Show your connected Facebook Pages and Instagram accounts in the Exgochat dashboard
• Improve AI Responses: Use conversation context to provide relevant, accurate responses based on your business data
• Process Bookings and Orders: Facilitate appointment scheduling and e-commerce transactions
• Customer Support: Help businesses manage customer inquiries efficiently
• Usage Analytics: Track API usage for billing and service improvement

4. Data Sharing and Disclosure

We share data with the following third-party service providers:

• Vercel Inc. (United States) - Web hosting and application infrastructure
• Supabase Inc. (United States) - Database and authentication services
• OpenAI, L.L.C. (United States) - AI language model for generating responses
• Meta Platforms, Inc. - Facebook and Instagram API integration

We do not sell your personal information to third parties.

5. Data Retention

• Conversation Messages: Retained for 15 days, then automatically deleted
• Account Information: Retained while your account is active
• Access Tokens: Stored securely and refreshed as needed; deleted when you disconnect your account

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure storage of access tokens
• Row-level security in our database
• Regular security audits and updates

7. Your Rights

You have the right to:

• Disconnect Accounts: Remove your Facebook Page or Instagram account from Exgochat at any time through the dashboard
• Delete Your Account: Request complete deletion of your Exgochat account and associated data
• Access Your Data: Request a copy of the data we hold about you
• Data Portability: Export your business data from the platform

8. Facebook and Instagram Data

Exgochat accesses Facebook and Instagram data through Meta's official APIs with the following permissions:

• pages_show_list: To retrieve and display the Facebook Pages you manage
• pages_messaging: To receive and send messages through Facebook Messenger
• pages_manage_metadata: To subscribe your Pages to webhook notifications for real-time messaging
• instagram_business_basic: To retrieve your Instagram Business account username and profile picture
• instagram_business_manage_messages: To receive and send Instagram Direct Messages

We only access the minimum data necessary to provide our chatbot services. We do not access your posts, photos, friends list, or any content beyond what is required for messaging functionality.

9. Children's Privacy

Exgochat is designed for business use and is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: